FAQ/HELP
Dive into our frequently asked questions below for quick answers.
Alternatively, chat with Gaia, our AI Luna & Solis guru! Look for her icon in the bottom right corner of your screen. She's always ready to assist you.
What is Omega 3?
Omega-3 fatty acids, including EPA, DHA, and ALA, are essential unsaturated fats vital for health, as our bodies cannot produce them.
While traditionally sourced from fish, recent discoveries reveal that algae is a sustainable alternative, as fish obtain omega-3 by consuming smaller fish or algae.
Extensively studied, omega-3s can combat depression, bost brain and eye function, and lower blood triglycerides.
What is Algae?
Algae is an informal term for a large and diverse group of aquatic plants, including seaweed, kelp and sea lettuce.
What are the main benefits of Omega 3?
Omega 3 DHA can maintain a healthy brain and heart, you can read all benefits here.
Is your Omega 3 vegan?
Our plant based Omega 3 DHA is suitable for vegans and vegetarians. We get our Omega 3 directly from algae which is a plant-based alternative to fish oil Omega 3.
Is your Vitamin D3 & K2 vegan?
Our Vitamin D3 and K2 supplements are suitable for vegans and vegetarians. While many D3 supplements on the market are sourced from sheep's wool (lanolin), ours is derived from lichen, a symbiotic partnership of two organisms that grows on algae, making this a plant-based alternative.
Additionally, our K2 is also derived from a flower, making this product vegan-friendly.
How should I store my products?
For best results and a fresher taste, we recommend storing your oils in the fridge.
Alternatively, please store in a cool, dry place and keep out of direct sunlight.
Where do you source your products from?
We source our ingredients from all over the world! Check out our ingredients map for detailed information about our ingredients and more.
Are your products Halal-certified?
Here you can place an explanation or answer to the question.
What is the shelf life of your products?
All our products have an expiration date printed on the packaging. Please refer to the date on your specific product to ensure freshness.
When can I expect my delivery?
Our estimated delivery time in the UK is 3-5 business days from when the package is dispatched.
Why have I not received email confirmation?
If you haven't received an email confirmation for your order or inquiry with Luna & Solis, there might be a few reasons:
- Spam/Junk Folder: Sometimes emails can mistakenly end up in the Spam or Junk folder. Please check these folders in your email account.
- Email Address Errors: Ensure that you provided the correct email address when placing your order or making an inquiry. Typos or mistakes can prevent emails from reaching you.
- Email Delays: On rare occasions, there might be slight delays with the email servers. Please give it a few more hours and check again.
If you've checked all of the above and still haven't received your email confirmation, please contact us at hi@lunaandsolis.com, and our team will be happy to assist you further.
How can I track my order?
Once your order has been dispatched, we'll send you a tracking number via email. You can use this number on our "Track Order" page or the respective courier's website to get real-time updates on your shipment.
What is your return policy?
We stand behind the quality of our products. If you're not satisfied with your purchase, you can return it within 7 days for a full refund. Items must be unused, unopened, in its original packaging.
Where do you ship to?
We ship all across the UK, feel free to contact our team if we don’t currently ship to your location.